Redeem points for your CHOICE of rewards Earn MORE, faster, with 3 Status Levels
Why should I join the SmashClub?
The new SmashClub Rewards Program is a loyalty program designed to help you earn rewards faster for your purchases!
- Earn 10 points for every $1 you spend
- Choose your reward! Save up & spend your points on your favorite Smash items:
- Fountain Drinks
- 3 Status Levels to help you EARN REWARDS FASTER
- Silver / Gold / Platinum
- Even MORE Added Benefits!
- Birthday Reward
- Monthly Surprise Offers
How do I enroll in SmashClub?
On the Smashburger Website
Sign up here on this page, simply click the “Sign Up” button, follow the prompts and enter your information.
Via the SmashClub App
Download the SmashClub app for Apple or Android. Once you open the app, you will be prompted to sign up by entering your information or via Facebook within the app.
How do I earn points?
You can earn points based on how much you spend during your visit to Smashburger for all items excluding alcohol purchases. Points are awarded based on the subtotal of the order rounded up. For each $1 spent, you will get 10 points. These will be posted to your account upon completion of your purchase in real time. The more points you save, the bigger the reward you can spend them on!
What if I’m a current rewards member? What will happen to my existing points and rewards?
You will get to keep all your current points and rewards! In fact, if you are an existing SmashClub member, you will be automatically granted GOLD status in the new program, and your current point balance will be multiplied by 10. All you’ll need to do is update your password to register.
How do I gain status?
Gold and Platinum status are achieved based on points earned, amount spent & visits to store:
Gold Status Qualifications:
- Earning 1,000 – 4,999 Points
- $100 Annual Spend
- 5 Visits per Year
Platinum Status Qualifications:
- Earning 5,000 Points and Higher
- $500 Annual Spend
- 5 Visits per Year
How can I redeem my rewards?
In order to redeem points, you must be a registered SmashClub member. If you are not, please visit the Smashburger website or download the Smashburger mobile app and register today!
To redeem points for “In-Store Products”:
- Log into your account on the website or mobile app and select the “Shop Rewards” button. From this screen, you are able to use points towards rewards of your choice. When you are done, click on “Yes” to confirm and the chosen items will automatically be loaded onto your account and ready to redeem in-store within 60 days. These points will be deducted from the account total. You will receive a confirmation email when your chosen items have been loaded onto your account.
- To redeem items in your account, tell your cashier that you would like to use a reward. Note: Rewards for a free item do not cover modifications. For example, if you would like to add mushrooms to your Classic Smash Reward, you would need to pay for that add-on.
Where can I see a list of reward offers?
Log in to your account online or on our mobile app and select “Shop Rewards” where you will find a list of offers.
Do points & rewards expire?
Points do not expire; however, when point balance reaches 3,000, your points will automatically be converted to a $20 reward.
Each reward has an expiration date listed in “My Balance”.
How will I know when a reward is added to my account?
Once you have selected a reward, you will receive an email notification and see rewards in “My Balance.”
Do online or delivery orders count towards my points?
Currently they do not, but we are working on this! Stay tuned.
If I forget to link my SmashClub account to purchase at register how do I get points for my purchase?
If you forget to scan, just make sure to get a copy of the small slip of paper printed after your receipt. This will have a code printed on it that you can enter within the SmashClub App by clicking “Forgot Visit Code” located in the profile & settings section or on the Smashburger website to retroactively add your points.
The code on the receipt will expire in 7 days.
What happens to my points at the start of each year?
Your points for shopping will stay the same. Total points accrued this year will be reset to zero. Points in the “Total Points Accrued This Year” section are used at the close of each year before they are reset to determine the status of next year. Example: You have 5,000 points in the “Total Points Accrued This Year” section at the end of the year on December 31st. In this case, this means you will begin the start of the new year as a Platinum member, with 0 points in the “Total Points Accrued This Year” section.
If I have a problem or question regarding my loyalty account that is not answered here who do I contact?
Use the form below to contact our support team for any SmashClub questions.
Have your receipt? If you have missing points or rewards, please fill out the Missed Visit Code form here. Request may be submitted up to 1 month after purchase. Points/reward credit may take up to 30 days.