Smashburger® Help Center & FAQs

We don’t take the easy way to a better burger. Smashburger burgers are made to order with Certified Angus Beef® and smashed onto a sizzling-hot griddle to build sear, caramelization, texture, and bold flavor. Add fresh toppings, signature sauces, and a butter-toasted bun, and every layer has a job to do.

No shortcuts. Just a smash built to deliver.

Smashburger uses Certified Angus Beef® for its beef burgers. Certified Angus Beef® is a premium Angus beef brand known for flavor, tenderness, and juiciness, with every cut meeting strict quality standards before earning the label.

Certified Angus Beef® is a premium beef brand with standards that go beyond the Angus name alone. Beef must qualify as USDA Choice or Prime and meet 10 additional quality specifications before earning the Certified Angus Beef® label.

Angus identifies the type of cattle. Certified Angus Beef® adds another level of quality standards. To earn the Certified Angus Beef® label, qualifying beef must meet 10 specifications covering factors including marbling, maturity, size, muscling, and appearance.

Quality is measured, not just claimed. Certified Angus Beef® is selected for consistent flavor, tenderness, and juiciness. Every cut must meet the brand’s quality standards before it earns the name.

Certified Angus Beef® must meet 10 specifications, including modest or higher marbling, medium to fine marbling texture, cattle harvested under 30 months of age, specific ribeye size and carcass weight standards, limited fat thickness, superior muscling, and visual quality requirements such as no dark cutters.

Smashburger® uses butter on the grill and beef tallow in our fryers. SmashFries® and Smash Tots® get another layer of flavor from our signature rosemary, garlic, and olive oil seasoning. Different ingredients. Different jobs. All in the name of a better bite.

Our restaurants use shared preparation areas and cooking equipment. Cross-contact with allergens may occur, so review our Nutrition and allergen information before ordering.

Because the fryer should bring the flavor, too. We use beef tallow in our fryers for rich, savory flavor and the hot, crispy finish our fried favorites deserve.

Crispy Chicken Tenders, fries, Sweet Potato Waffle Fries, tots, and Brussels Sprouts are cooked in beef tallow. 

Review our current Nutrition and allergen information before ordering.

It’s all in the smash. Our burgers are smashed directly onto a sizzling-hot griddle, creating the sear, caramelization, texture, and bold flavor that define a Smashburger burger. It isn’t just our name. It’s our craft.

A smashed burger is made by pressing beef directly onto a hot cooking surface, creating more contact between the beef and the heat. At Smashburger®, we use that technique to build a deeply caramelized sear, craveable texture, and bold flavor.

Smashing the beef onto a hot griddle creates more surface contact, helping form a golden-brown, crispy crust while keeping the burger juicy inside.

Flavor starts where the beef meets the heat. Smashing the burger onto a sizzling-hot griddle builds a deeply caramelized sear and craveable texture. Certified Angus Beef®, seasonings, cheese, fresh toppings, signature sauces, and butter-toasted buns bring the rest.

Talk is cheap. The bite has the final say.

Yes. Smashburger burgers are made to order using our signature smashing technique. We put in the work when you order because a better burger isn’t built by cutting corners.

We currently use butter on the grill, 100% beef tallow oil in our fryers, and a blended rosemary, garlic, and olive oil mix on our Smashfries® & Smash® Tots. 

To review the full list of offerings and customize menu items for your dietary needs, visit our Nutrition page. 

Please be aware that all Smashburger menu items are prepared using shared equipment, including fried items. Cross-contact with allergens may occur, so we cannot guarantee that an item is free from allergen concerns.

Smashburger burgers are cooked using our signature smash technique on a hot griddle to create a crispy sear and juicy burger. Because of this cooking method, burger temperature requests may not be available.

We do things the hard way because it tastes better.
Our crispy chicken tenders are fried in 100% beef tallow for bold, craveable flavor. Our chicken sandwiches are cooked on the grill with butter, then finished to order with fresh toppings and your choice of fixings.

Visit our Nutrition page, select your location, and choose your dietary restrictions to view available options. Because menu items are prepared using shared equipment, cross-contact with allergens may occur.

Yes. Smashburger offers Udi’s gluten-free buns.

Smashburger® offers a Black Bean Burger for guests looking for a meat-free entrée. However, please note that many of our fried sides, including fries and tots, are cooked in 100% beef tallow, making them unsuitable for vegetarian diets.

At this time, Smashburger® does not offer a certified vegan menu item. Some ingredients may be suitable for guests seeking plant-based choices, but menu items may contain animal-derived ingredients or come into contact with animal products during preparation.
Guests with specific dietary preferences are encouraged to review ingredient information and check with their local Smashburger® restaurant before ordering.

Looking for a lighter bite? Smashburger® offers several lower-calorie options, including select salads, grilled chicken choices, and burgers customized with fewer toppings or sauces. You can also skip the bun or choose a side salad to keep things lighter.
Nutrition information is available online and may vary by location. Check our nutritional guide to find the meal that fits your appetite and your goals.

Yes. Smashburger® makes it easy to cut the carbs. Order your favorite burger without the bun and served on a bed of lettuce. Then customize it with keto-friendly toppings like cheese, bacon, avocado, and fresh veggies.
Keep in mind that some sauces and sides may contain additional carbohydrates. Nutrition information is available online to help you build the meal that's right for you.

Absolutely. Want to call the shots? Start with our Create Your Own Burger and build it your way. Choose your protein, pick your toppings, add your favorite cheese and sauces, then make it yours from the first bite to the last.

Already have a favorite? Our signature burgers and sandwiches are made to order and easy to customize. Add toppings, hold ingredients, swap sauces, or make simple modifications to get exactly what you're craving.

To review the full list of offerings and customize menu items for your dietary needs, visit our Nutrition page. Please be aware that all Smashburger menu items are prepared using shared equipment, including fried items. Cross-contact with allergens may occur, so we cannot guarantee that an item is free from allergen concerns.

Cross-contact with allergens may occur, so we cannot guarantee that an item is free from allergen concerns.

Smashburger® offers a gluten-free bun at select locations for guests looking to reduce gluten in their meal. However, our kitchens handle ingredients that contain gluten, and we cannot guarantee that any menu item is completely free from gluten or cross-contact.

Guests with celiac disease or severe gluten sensitivities should use their discretion and speak with their local restaurant about preparation practices before ordering.

Many Smashburger® menu items are made without peanuts or tree nuts as ingredients. However, our restaurants handle a variety of ingredients, and we cannot guarantee that any menu item is completely free from allergens or cross-contact during preparation.

Guests with nut allergies or other food allergies should review our allergen information and speak with their local restaurant before ordering.

Smashburger® serves food made with real ingredients, which means some menu items may contain common allergens such as milk, eggs, wheat, soy, sesame, peanuts, tree nuts, fish, and shellfish.

Because ingredients and preparation methods can vary, we recommend reviewing our allergen information before ordering. Guests with food allergies should also speak with their local restaurant, as we cannot guarantee that any menu item is completely free from allergens or cross-contact during preparation.

Yes. Many fried menu items at Smashburger® are prepared in shared fryers. Our fries, tots, and other fried favorites are cooked in 100% beef tallow, and cooking equipment may be shared among multiple menu items.

Because of shared preparation areas and equipment, we cannot guarantee that any menu item is completely free from allergens or cross-contact.

SmashRewards turns every eligible order into points you can use toward free food and rewards. Members earn 10 points for every $1 spent on eligible purchases at participating Smashburger® restaurants. Sign in when ordering online or in the app, or identify your SmashRewards account before checkout in the restaurant to earn points.

Then put those points to work by choosing available rewards in your SmashRewards account.

Joining SmashRewards is free. Sign up online or download the Smashburger® app, create your account, and start earning points on eligible purchases.

Good taste should have its rewards.

Yes. New SmashRewards members currently receive $5 off a first order of $15 or more. Once you join, check your SmashRewards account for the offer and its current redemption details.

SmashRewards members earn 10 points for every $1 spent on eligible purchases. Sign in before ordering through Smashburger.com or the Smashburger® app. In a participating restaurant, identify your SmashRewards account before checkout so your eligible purchase earns points.

Sign in to your SmashRewards account and choose an available item from your rewards options. When you exchange points for a reward, that reward is added to your account for redemption.

Choose it. Use it. Enjoy the payoff.

In a restaurant, tell the cashier you would like to use a reward, then scan your app QR code or provide your phone number. For orders on Smashburger.com or in the app, sign in, build your order, and apply an eligible reward at checkout. If the order does not meet the reward requirements, an error will appear.

When placing your order, make sure the applicable reward is added before you complete checkout. Simply exchanging your points for a reward does not automatically apply that reward to the order.

No. You can participate in SmashRewards without the app. Eligible purchases can earn points through Smashburger.com or at participating restaurants when you identify your account. The app is another way to access your account, points, rewards, and ordering.

Make sure you are logged into your account. If you are logged in and notice a missing purchase or missing points, submit a form through our Contact Us Form and include a copy of your receipt or proof of purchase, including the purchase date, restaurant location, and total amount.

If you forgot to scan, you can add points retroactively using the code printed on the small slip provided with your receipt. Enter the code in the “Claim Your Points” section of the app or the My Account - Rewards page. The receipt code expires after seven days.

Check the reward expiration date and confirm that you are signed in with the email address that received the reward notification. If you are redeeming points, select the reward in “Shop Rewards” before beginning your online order.

Reward offers cannot be used in conjunction with any other offer, promotion, or discount.

If you have opted in to email, Smashburger will send a message when you earn a reward. You can also view available rewards in the app or by signing in to your account.

Points expire after six consecutive months of account inactivity. If you have at least one qualifying visit every six months, your points remain active. Orders completed only with a reward redemption do not count as an earning visit.

Birthday rewards are automatically applied to your account on or around your birthdate. Your birthday must be included in your loyalty profile to receive this offer. You will have 7 days to redeem the reward from the date received.

Sign in using the email address currently associated with your account or your SmashRewards ID, then select “Edit Account” from the menu to update your email address.

Try resetting your password using the email address or SmashRewards ID registered to your account. Guests who previously registered with Apple Sign In or Facebook should use the Smashburger ID shown at the bottom of SmashRewards emails. Apple ID and Facebook sign-in are no longer available. If you still need help, contact Guest Support.

Sign in to your account through the website, select “Payment Info,” and remove the saved payment method.

Yes. SmashRewards is available at participating Smashburger® restaurants in Canada. Participating locations and individual offers may vary, so check the current participating-locations list and the terms attached to each reward or promotion.

Non-traditional locations do not accept Smashburger gift cards or Rewards. These locations include casinos, airports, universities, and stadiums.

Visit our locations page to find a restaurant near you. Select your location, then begin your order.

Yes. Orders can be placed through the Smashburger® app for all locations except Canada locations, casinos, airports, and military bases.

No. The restaurant location must be accurately selected before placing an order.

No. Orders cannot be modified after they are placed.

To cancel an online order, contact the restaurant immediately. If the order has already entered the queue for preparation, it may not be able to be canceled.

Contact the restaurant to cancel one of the orders.

Smashburger® may use third-party delivery services to fulfill online orders. If you have an issue with your order, contact Guest Support for assistance.

Orders get marked complete when our restaurant team is finishing packing up the last few items so that they’re hot and fresh when you arrive. It should be ready very soon!

In rare instances, the order may have accidentally been marked complete while another order was being finished. Contact the restaurant location directly for more details about your order.

Yes. Smashburger gift cards can be used online, in the app, or in participating restaurants.

Not currently. A gift card cannot be added to your account outside of checkout. Once you enter the gift card during online or app checkout, you can save it to your account and use the remaining balance on a future purchase.

Yes. You can purchase a Smashburger eGift card and send it by email.

Physical gift cards are not available for delivery by mail. They can be purchased at participating Smashburger restaurants.

No, our eGift cards or physical cards cannot be used in any of our Canada or non-traditional locations such as airports, casinos, or stadiums.

Non-traditional locations do not accept Smashburger gift cards or Rewards. These locations include casinos, airports, universities, and stadiums.

Even our grills take a holiday. Smashburger® restaurants are typically closed on Christmas Day and Thanksgiving Day, and we typically close early on Christmas Eve. Christmas Eve hours vary by location, so check your local Smashburger® restaurant for the latest holiday hours before heading our way.

Smashburger was founded in 2007.

Smashburger is fully owned by Jollibee Group, a Philippine-based multinational restaurant company.

Smashburger is headquartered in Denver, CO.

You can learn more about Smashburger on our About Us page.

Visit us on our online job portal to view and apply for current Smashburger career opportunities.

Visit our franchising page to learn more about Smashburger franchise opportunities.

We are available online using our online customer portal.

Contact the restaurant directly, or use our Contact Us page. 

If you ordered from one of our delivery partners (UberEats, DoorDash, Grubhub, etc.), please reach out to their customer support team for service and/or refunds.

Contact the restaurant directly, or use our Contact Us page.

If you ordered from one of our delivery partners (UberEats, DoorDash, Grubhub, etc.), please reach out to their customer support team for service and/or refunds.

Use our Contact Us page to provide feedback about a restaurant.

Use our Contact Us page to fill out a form and share your compliment.

Please include the store number, store name, city and state, date and time of purchase, total purchase amount, last 4 digits of the credit card used, and a copy of your receipt if available.