Frequently Asked Questions

We currently use butter on the grill, 100% beef tallow oil in our fryers, and a blended oil on our Smash Fries. To see the full list of offerings, please visit our "Nutrition" page. Once there you will be able to customize your menu items to fit your dietary needs. Please be aware that all Smashburger menu items are prepared using shared equipment, including our fried items. It is likely that cross-contact with allergens you wish to avoid may occur during preparation. For this reason we cannot guarantee that an item you order is free from your allergen concerns. Please take this information into consideration when ordering.

Yes, our non-traditional locations do not accept gift cards/rewards. Non traditional locations include Casinos, Airports, Universities, and Stadiums.

Rewards are accepted in most of our Canadian locations. Please contact your local Canadian Smashburger to inquire. Unfortunately, due to differences in currency our gift cards are not available in Canada.

We do use third party services to deliver our food. If you have an issue with your order please reach out to us at [email protected]

Please visit our nutrition page, select your location, and select your dietary restrictions to view your available options.

Once you’ve enrolled, you’ll earn 10 points per $1 spent at Smashburger. Points earned will automatically accrue when you order in our app or Smashburger.com. If you’re in a restaurant, you will need to scan your app at the register or give them your phone number before checkout.

You can redeem your points for free menu items in addition to monthly exclusive deals, bonus birthday gifts, and $5 off your order of $15 or more upon signing up.

You can join Smashburger Rewards by signing up on our website at or by downloading the Smashburger app from the App Store or Google Play.

Sign-in to your Rewards account, then click “SmashRewards > Shop Rewards.” Click on the reward you want and checkout to place it in your account. This will be held in your account for 30 days.  This must be completed before you proceed to the ordering page.

Place your order at the restaurant, online or via the app to use the reward towards your order. Make sure you sign-in to your account to access your rewards.
Note: Rewards for a free item do not cover modifications. For example, if you would like to add mushrooms to your Classic Smashburger Reward, you would pay for that add-on. 
 

Check the reward expiration and ensure that you are signing-in with the email address that received the email notification.  That email address can be found at the bottom of the email.

If you are trying to cash in your points, you will need to do that in our “Shop Rewards” section before you proceed with your online order.
 

In-restaurant: Tell your cashier that you would like to use a reward. You can either scan your QR code from the app or provide the cashier with your phone number so they may look you up in the system and apply the reward for you.

Ordering Pickup or Delivery through smashburger.com: Click the “Order Now” button. Once you are signed in, start placing your order. If you have a qualifying reward it will appear in checkout. You must “apply” the reward to see the discount. An error will appear if your order does not meet the qualifying guidelines.

In the Smashburger App: Sign in, click the “My Rewards” section on the dashboard to view available rewards. To redeem, press the “Order Now” section on the dashboard, add items to cart and proceed to checkout. Qualifying rewards will appear in checkout, click apply to see the discount.

Our mobile app is the best way to experience the Rewards Program, but you can order, earn points and redeem points through our website or in our restaurants.

You can view everything in the app or by signing-in to your account.

Points stay active as long as you do. Points expire after 6 consecutive months of account inactivity. If you have at least 1 visit every 6 months, your points stay in your account.  Orders made with only a reward redemption, do not count towards an earn visit.  That’s plenty of time to save up for your Smash favorites.

Expiring points do not affect your status.
 

If you have given us permission, we will send you an email every time you earn a reward.  If you haven’t received any emails, please opt-in to emails in your account settings.

You can also view all available rewards through the app or by signing-in to your account.

If you forget to scan, you can add points retroactively.  Make sure to retain the small slip of paper printed after your receipt. This will have a code printed on it that you can enter within the SmashRewards App or on the SmashRewards site under the “Claim your Points” section of the My Account -Rewards page.

The code on the receipt expires in 7 days.

You may need to update your password.  Try changing it by entering the email you registered with on the “Reset Password” page. Your account email can be found at the bottom of your recent emails.

For those who previously registered using Apple Sign In or Facebook, use the Smashburger ID that can be found at the bottom of your SmashRewards emails.

We no longer have Apple ID or Facebook sign in options so you will need to change the email associated with your account after you gain access to your account.
Please reach out to [email protected] if you need further assistance.  We’re here to help!
 

You can update your email address by signing in with the email address currently associated with your account, found on the bottom of SmashRewards emails. In the menu list, click “Edit Account.”

Yep, we changed the program for the better, making the rewards you receive more personalized to your preferences. You can learn more about the new program on the SmashRewards page.

Saved payment information can be removed by signing into your account through the website. Once you have logged in, you can select “Payment Info” and remove saved payment history.

Yes! Gift cards can be used online, in our app, or in-store. 

Unfortunately, no. We no longer allow the ability to add a gift card to your account outside of checkout. However, once you enter the gift card in checkout you can save it to your account to use the remaining balance for future purchases. This applies to both online website and app. We continue to improve the experience and will be adding this feature back soon. We apologize for any inconvenience this may cause.

Yes! You can order an eGift card

No, unfortunately we do not offer this service. For physical gift cards, you need to visit us in-restaurant. 

No, gift cards are not valid in Canada at this time.