Smashburger® Help Center & FAQs

Smashburger burgers are made-to-order using a signature smashing technique. A ball of fresh, never-frozen beef is pressed onto a sizzling-hot griddle to create a golden, crispy sear that helps lock in juiciness and delivers a bold, beefy flavor.

Smashburger uses Certified Angus Beef® for its beef burgers. Certified Angus Beef® is a premium Angus beef brand known for flavor, tenderness, and juiciness, with every cut meeting strict quality standards before earning the label.

Certified Angus Beef® is a premium Angus beef brand created to identify the best Angus beef. To qualify, beef must first come from Angus-influenced cattle and be USDA Choice or Prime, then pass 10 science-based quality standards focused on marbling, maturity, size, muscling, and appearance.

Angus beef refers to beef from Angus-influenced cattle, but Certified Angus Beef® goes further. To earn the Certified Angus Beef® label, the beef must meet the brand’s 10 quality standards, which only a portion of Angus cattle qualify for.

Certified Angus Beef® must meet 10 specifications, including modest or higher marbling, medium to fine marbling texture, cattle harvested under 30 months of age, specific ribeye size and carcass weight standards, limited fat thickness, superior muscling, and visual quality requirements such as no dark cutters.

We currently use butter on the grill, 100% beef tallow oil in our fryers, and a blended oil on our Smash Fries. To review the full list of offerings and customize menu items for your dietary needs, visit our Nutrition page. Please be aware that all Smashburger menu items are prepared using shared equipment, including fried items. Cross-contact with allergens may occur, so we cannot guarantee that an item is free from allergen concerns.

It is part of our commitment to serving quality ingredients in our restaurants.

Crispy Chicken Tenders, all fries, Sweet Potato Waffle Fries, all tots, and Brussels Sprouts are cooked in beef tallow.

Visit our Nutrition page, select your location, and choose your dietary restrictions to view available options. Because menu items are prepared using shared equipment, cross-contact with allergens may occur.

Yes. Smashburger offers Udi’s gluten-free buns.

Smashburger® offers a Black Bean Burger for guests looking for a meat-free entrée. However, please note that many of our fried sides, including fries and tots, are cooked in 100% beef tallow, making them unsuitable for vegetarian diets.

At this time, Smashburger® does not offer a certified vegan menu item. Some ingredients may be suitable for guests seeking plant-based choices, but menu items may contain animal-derived ingredients or come into contact with animal products during preparation.
Guests with specific dietary preferences are encouraged to review ingredient information and check with their local Smashburger® restaurant before ordering.

Looking for a lighter bite? Smashburger® offers several lower-calorie options, including select salads, grilled chicken choices, and burgers customized with fewer toppings or sauces. You can also skip the bun or choose a side salad to keep things lighter.
Nutrition information is available online and may vary by location. Check our nutritional guide to find the meal that fits your appetite and your goals.

Yes. Smashburger® makes it easy to cut the carbs. Order your favorite burger without the bun and served on a bed of lettuce. Then customize it with keto-friendly toppings like cheese, bacon, avocado, and fresh veggies.
Keep in mind that some sauces and sides may contain additional carbohydrates. Nutrition information is available online to help you build the meal that's right for you.

Absolutely. Want to call the shots? Start with our Create Your Own Burger and build it your way. Choose your protein, pick your toppings, add your favorite cheese and sauces, then make it yours from the first bite to the last.

Already have a favorite? Our signature burgers and sandwiches are made to order and easy to customize. Add toppings, hold ingredients, swap sauces, or make simple modifications to get exactly what you're craving.

To review the full list of offerings and customize menu items for your dietary needs, visit our Nutrition page. Please be aware that all Smashburger menu items are prepared using shared equipment, including fried items. Cross-contact with allergens may occur, so we cannot guarantee that an item is free from allergen concerns.

Cross-contact with allergens may occur, so we cannot guarantee that an item is free from allergen concerns.

Smashburger® offers a gluten-free bun at select locations for guests looking to reduce gluten in their meal. However, our kitchens handle ingredients that contain gluten, and we cannot guarantee that any menu item is completely free from gluten or cross-contact.

Guests with celiac disease or severe gluten sensitivities should use their discretion and speak with their local restaurant about preparation practices before ordering.

Many Smashburger® menu items are made without peanuts or tree nuts as ingredients. However, our restaurants handle a variety of ingredients, and we cannot guarantee that any menu item is completely free from allergens or cross-contact during preparation.

Guests with nut allergies or other food allergies should review our allergen information and speak with their local restaurant before ordering.

Smashburger® serves food made with real ingredients, which means some menu items may contain common allergens such as milk, eggs, wheat, soy, sesame, peanuts, tree nuts, fish, and shellfish.

Because ingredients and preparation methods can vary, we recommend reviewing our allergen information before ordering. Guests with food allergies should also speak with their local restaurant, as we cannot guarantee that any menu item is completely free from allergens or cross-contact during preparation.

Yes. Many fried menu items at Smashburger® are prepared in shared fryers. Our fries, tots, and other fried favorites are cooked in 100% beef tallow, and cooking equipment may be shared among multiple menu items.

Because of shared preparation areas and equipment, we cannot guarantee that any menu item is completely free from allergens or cross-contact.

It’s called Smashburger® because of the way the burgers are cooked. The beef is smashed onto a hot griddle, creating the signature crispy sear Smashburger® is known for.

Smashing the beef onto a hot griddle creates more surface contact, helping form a golden-brown, crispy crust while keeping the burger juicy inside.

Smashburger®  burgers get their flavor from the high-heat smashing technique, which creates a caramelized, crispy sear, plus carefully selected toppings and a custom burger spice blend.

Yes. Smashburger burgers are made-to-order using the brand’s signature smashing technique.

We currently use butter on the grill, 100% beef tallow oil in our fryers, and a blended oil on our Smash Fries. To review the full list of offerings and customize menu items for your dietary needs, visit our Nutrition page. Please be aware that all Smashburger menu items are prepared using shared equipment, including fried items. Cross-contact with allergens may occur, so we cannot guarantee that an item is free from allergen concerns.

Smashburger burgers are cooked using our signature smash technique on a hot griddle to create a crispy sear and juicy burger. Because of this cooking method, burger temperature requests may not be available.

We do things the hard way because it tastes better.
Our crispy chicken tenders are fried in 100% beef tallow for bold, craveable flavor. Our chicken sandwiches are cooked on the grill with butter, then finished to order with fresh toppings and your choice of fixings.

Once enrolled, you earn 10 points per $1 spent at Smashburger. Points accrue automatically when you order through the app or Smashburger.com. In a restaurant, scan your app or provide your phone number before checkout. Points can be redeemed for menu items, and members may receive exclusive offers and birthday rewards.

Join Smashburger Rewards by signing up on our website or downloading the Smashburger app from the App Store or Google Play.

Sign in to your Rewards account and select “SmashRewards > Shop Rewards.” Choose the reward you want and complete checkout to place it in your account. The reward is held in your account for 30 days and must be selected before you proceed to ordering. Free-item rewards do not cover paid modifications or limited-time menu items.

In a restaurant, tell the cashier you would like to use a reward, then scan your app QR code or provide your phone number. For orders on Smashburger.com or in the app, sign in, build your order, and apply an eligible reward at checkout. If the order does not meet the reward requirements, an error will appear.

No. The app is the best way to experience SmashRewards, but you can also order, earn points, and redeem points through our website or in participating restaurants.

Make sure you are logged into your account. If you are logged in and notice a missing purchase or missing points, submit a form through our Contact Us Form and include a copy of your receipt or proof of purchase, including the purchase date, restaurant location, and total amount.

If you forgot to scan, you can add points retroactively using the code printed on the small slip provided with your receipt. Enter the code in the “Claim Your Points” section of the app or the My Account - Rewards page. The receipt code expires after seven days.

Check the reward expiration date and confirm that you are signed in with the email address that received the reward notification. If you are redeeming points, select the reward in “Shop Rewards” before beginning your online order.

Reward offers cannot be used in conjunction with any other offer, promotion, or discount.

If you have opted in to email, Smashburger will send a message when you earn a reward. You can also view available rewards in the app or by signing in to your account.

Points expire after six consecutive months of account inactivity. If you have at least one qualifying visit every six months, your points remain active. Orders completed only with a reward redemption do not count as an earning visit.

Birthday rewards are automatically applied to your account on or around your birthdate. Your birthday must be included in your loyalty profile to receive this offer. You will have 7 days to redeem the reward from the date received.

Sign in using the email address currently associated with your account or your SmashRewards ID, then select “Edit Account” from the menu to update your email address.

Try resetting your password using the email address or SmashRewards ID registered to your account. Guests who previously registered with Apple Sign In or Facebook should use the Smashburger ID shown at the bottom of SmashRewards emails. Apple ID and Facebook sign-in are no longer available. If you still need help, contact Guest Support.

Sign in to your account through the website, select “Payment Info,” and remove the saved payment method.

Rewards are accepted at most Canadian Smashburger locations. Contact your local Canadian restaurant to confirm participation. Smashburger gift cards are not available in Canada because of currency differences.

Non-traditional locations do not accept Smashburger gift cards or Rewards. These locations include casinos, airports, universities, and stadiums.

Visit our locations page to find a restaurant near you. Select your location, then begin your order.

Yes. Orders can be placed through the Smashburger® app for all locations except Canada locations, casinos, airports, and military bases.

No. The restaurant location must be accurately selected before placing an order.

No. Orders cannot be modified after they are placed.

To cancel an online order, contact the restaurant immediately. If the order has already entered the queue for preparation, it may not be able to be canceled.

Contact the restaurant to cancel one of the orders.

Smashburger® may use third-party delivery services to fulfill online orders. If you have an issue with your order, contact Guest Support for assistance.

Yes. Smashburger gift cards can be used online, in the app, or in participating restaurants.

Not currently. A gift card cannot be added to your account outside of checkout. Once you enter the gift card during online or app checkout, you can save it to your account and use the remaining balance on a future purchase.

Yes. You can purchase a Smashburger eGift card and send it by email.

Physical gift cards are not available for delivery by mail. They can be purchased at participating Smashburger restaurants.

No, our eGift cards or physical cards cannot be used in any of our Canada or non-traditional locations such as airports, casinos, or stadiums.

Non-traditional locations do not accept Smashburger gift cards or Rewards. These locations include casinos, airports, universities, and stadiums.

Smashburger was founded in 2007.

Smashburger is fully owned by Jollibee Group, a Philippine-based multinational restaurant company.

Smashburger is headquartered in Denver, CO.

Smashburger has 176 locations across 29 U.S. states and 6 countries.

You can learn more about Smashburger on our About Us page.

Visit us on our online job portal to view and apply for current Smashburger career opportunities.

Visit our franchising page to learn more about Smashburger franchise opportunities.

We are available online using our online customer portal.

Contact the restaurant directly, or use our Contact Us page.

Contact the restaurant directly, or use our Contact Us page.

Use our Contact Us page to provide feedback about a restaurant.

Use our Contact Us page to fill out a form and share your compliment.

Please include the store number, store name, city and state, date and time of purchase, total purchase amount, last 4 digits of the credit card used, and a copy of your receipt if available.